Internal Note – Draft Pending Full Review: This page was drafted as a reasonable baseline and is not legal advice. Fields highlighted in red still need your exact business details, and an attorney should review this content before you rely on it.
Shipping
Processing time: Orders are typically processed within X business days of purchase. Apparel is produced on-demand through our print partner, so processing may take longer than in-stock coffee orders.
Shipping methods and costs: We currently ship via carrier name(s). Shipping costs are calculated at checkout based on order weight and destination, with free shipping on orders over $X threshold.
Delivery estimates: Estimated delivery times are provided at checkout and are not guaranteed. Delays caused by the carrier, weather, or circumstances outside our control are not our responsibility, though we are happy to help track down a delayed package.
Order tracking: You will receive a tracking number by email once your order ships.
Lost or damaged shipments: If your order arrives damaged or does not arrive at all, contact us at business contact email within X days of the expected delivery date and we will work with you on a replacement or refund.
Where we ship: Specify: US only, or list countries.
Returns and Exchanges
Coffee: Because coffee is a perishable, consumable product, we are unable to accept returns on opened coffee bags. If your coffee arrives damaged or defective, contact us within X days of delivery for a replacement or refund.
Apparel: Unworn, unwashed apparel in original condition with tags attached may be returned within X days of delivery for a refund or exchange.
How to start a return: Email us with your order number and reason for return. We will provide instructions and a return address.
Who pays return shipping: Customer pays return shipping, except for defective or incorrect items, which we cover.
Refunds: Once your return is received and inspected, refunds are issued to your original payment method within a few business days.
Questions
Reach out to us and we will get back to you as soon as possible.